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We are committed to creating a space where you feel safe, respected, and supported—not only in our clinical work, but in how your information is handled.
This policy explains how we collect, use, protect, and communicate your information, as well as the terms that guide your use of our services.
Information We Collect
To provide services and support your care, we may collect:
- Basic personal information (such as your name, phone number, email, and date of birth)
- Information related to your care and services
- Insurance information used for billing purposes.
- Appointment and scheduling details
- Your communication preferences, including consent to receive text messages
How We Use Your Information
We use your information to support you and your care, including:
- Scheduling and managing appointments
- Sending appointment reminders and service-related updates
- Providing and billing for mental health services
- Responding to questions or requests
- Improving how we serve our community
Text Messaging & Communication Consent
If you choose to opt in, you may receive communications via phone call, email, or text message (SMS). These messages are used to support your care and may include:
- Appointment reminders
- Scheduling updates
- Service-related notifications
- Paperwork to complete for appointments
Message frequency may vary based on your appointments and service needs. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at 717-657-4804.
Consent to receive text messages is not a condition of receiving services.
Text messaging is intended for general communication purposes only. Please do not use text messaging to share sensitive personal health information. If you are experiencing an emergency, please call 911 or go to your nearest emergency room.
How We Share Information
We respect your privacy and do not sell or share your personal information with third parties or affiliates for marketing or promotional purposes.
We may share information with trusted partners who help us operate our services (such as billing systems, electronic health records, or communication platforms). These partners are only given access to the information necessary to support your care and are expected to protect your information.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
Protecting Your Information
We take your privacy seriously and use appropriate safeguards to protect your information. Our systems and practices are designed to align with applicable privacy standards, including HIPAA where applicable.
Your Choices & Rights
You have the right to:
- Request access to your information
- Ask for corrections if something is inaccurate
- Withdraw consent for communications at any time
If you’d like to make a request, we’re here to help.
Use of Services
By engaging in services with Catholic Charities of the Diocese of Harrisburg, you agree to participate in services in a respectful, collaborative, and appropriate manner.
Our services are intended to support emotional wellness and are not a substitute for emergency care. If you are experiencing a crisis, please call 911 or go to your nearest emergency room.
Limitations of Communication
While we take steps to protect your information, electronic communications (including email and text messaging) may not be fully secure. We encourage you to limit the sharing of sensitive personal or health information through these channels.
Text messaging should not be used for urgent or emergency communication.
Updates to This Policy
We may update this Privacy Policy & Terms of Use from time to time. Any changes will be reflected here with an updated effective date.
Policy Effective Date: June 2026
Contact Us
Catholic Charities of the Diocese of Harrisburg
4800 Union Deposit Road
Harrisburg, PA 17111
717-657-4804